Refund & Return Policy

1. BACKGROUND

COINICASH guarantees to any its User his/her right for refund, in case if such User is not satisfied with the quality of the provided Services.

Furthermore, COINICASH declares that its User has the right to change his/her mind in case if the User’s Account was already funded and to request his/her Funds to be returned.

Every Refund and Return are treated by COINICASH with reasonable care and skill.

NOTE:

2. GENERAL CONDITIONS

The User who has paid for the COINICASH Services, i.e. paid a transaction fee, or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein.

Refund/Return will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, COINICASH shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return.

In order to apply for a Refund/Return, the User must request and complete a Refund Form/Return Form and send the respective form to the COINICASH support address.

You can obtain the Refund/Return Form under request sent to [email�protected]

To prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by COINICASH. In such case, COINICASH may request the User to provide certain documents, including, but not limited to, identification documents, copy of the User’s Payment Card and Invoice or/and any other prove of the fact that disputed payment was made. In case if the User fails to provide appropriate documents or information within three (3) days upon the COINICASH request or in case of any doubts as to authenticity of provided documents, COINICASH shall be entitled to decline the User’s Refund/Return request.

COINICASH shall process the User’s Refund Form/Return Form as soon as is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, COINICASH shall notify the User on the outcome of the request in accordance with the timescales set out herein.

Refund/Return request will only be approved or declined after meticulous verification made by COINICASH.

NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.

3. REFUND ELIGIBILITY CRITERIA

(i) All requests for Refund will only be accepted where notice is received by COINICASH no later than forty-eight (48) hours after made Transaction.

(ii) Notice mentioned in para (i) above should be provided to COINICASH by completing Refund Form.

(iii) Completed Refund Form should be sent to the COINICASH electronic address with ' Refund Request’ in the subject line.

4. RETURN ELIGIBILITY CRITERIA

(i) All requests for Refund should be provided to COINICASH by completing Return Form.

(ii) Completed Return Form should be sent to the COINICASH electronic address with 'Return Request’ in the subject line.

(iii) COINICASH provides the Refund/Return using the same means of payment as the User used to pay, unless the User expressly agrees otherwise.

5. PROCESSING TIMELINE

Within fifteen (15) Business Days as of the date of Refund From/Return Form receipt, COINICASH shall contact the User to request further information (if required) and the User shall provide such information as soon as reasonably practicable but in any case no later than fourteen (14) days following such request.

COINICASH shall notify the User by e-mail on its final decision regarding Refund/Return:

Within fifteen (15) Business Days as of the date of Refund From/Return Form receipt, COINICASH shall contact the User to request further information (if required) and the User shall provide such information as soon as reasonably practicable but in any case no later than fourteen (14) days following such request.

Within fifteen (15) Business Days as of the date of Refund From/Return Form receipt, COINICASH shall contact the User to request further information (if required) and the User shall provide such information as soon as reasonably practicable but in any case no later than fourteen (14) days following such request.

Within fifteen (15) Business Days as of the date of Refund From/Return Form receipt, COINICASH shall contact the User to request further information (if required) and the User shall provide such information as soon as reasonably practicable but in any case no later than fourteen (14) days following such request.

Refund/Return will be processed without undue delay, and in any event within fourteen (14) days beginning with the day on which the COINICASH agrees that the User is entitled to a Refund/Return.

The User will have no Refund/Return :

6. MISCELLANEOUS

Any charges, which arise upon processing Refund/Return, shall be borne solely by the User. Such charges will be deducted from the final amount of Refund/Return.

This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by COINICASH and in the case of any amendments, COINICASH will make an appropriate announcement. The changes will apply after COINICASH has given notice.

In case if the User does not wish to accept the revised Refund and Return Policy, he/she should not continue to use COINICASH Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services to be bound by the new Refund Policy and Return.

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