Nigina Trading LTD and its affiliates (hereinafter, "Coinicash", "we", "us" or "our") are committed to protecting and respecting your privacy.
Gathering and Use of Personal Information
We may collect your Personal Information if you use Coinicash and open an Account to use the Platform or perform any Transactions on the Platform. This is defined as collection for the purpose of provision of service(s) to you.
The types of Personal Information which we collect may include:
your photographic identification;
details from your identity documents (such as driver license, passport), number of the document, date of issue and expiration, photographic identification, address etc.;
your phone number;
your e-mail address;
your IP address, Browser and Operating System information;
your banking details including account numbers;
your date of birth; and
We will process your Personal Information only for the purpose(s) of providing to you the service(s) that you ask us to provide you and to satisfy the legal obligations stemming from regulatory obligations that arise from providing you the service(s).
We may use your Personal Information for the following purposes:
to allow you to open and operate an Account on the Platform;
to enable you to complete Transactions on the Platform;
if you contact us, to reply to your queries;
to analyse use of our Site;
as required for regulatory purposes such as Tax, prevention of Money Laundering, prevention of Fraud, adherence to Company statistical reporting obligations etc.;
to provide you with information about products and promotions that may be of interest to you, from ourselves and third parties, although only if you have specifically agreed to receive such information;
for market research e.g. surveying our Users' needs and opinions on issues, such as our performance etc. Unless consented, your data for this purpose would be anonymised.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and will not be used to identify any individual unless that same individual.
We use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.
The company will keep records of all transfers of Personal Information to third parties and this information, where possible, can be provided to you.
Disclosure of Personal Information
We may make available the Personal Information that you provide to us to our affiliates, agents, representatives, trusted service providers and contractors for these limited purposes upon your express consent or for and during the provision of the service that you would have requested.
We may also share Users’ Personal Information with financial institutions, insurance companies or other companies in the case of a merger, divestiture, or other corporate re-organisation and notify you of such sharing of your information to be able to exercise any of your rights where applicable.
We may also share Users' Personal Information with law enforcement or regulatory agencies, as may be required by law. We may not be able to inform you of such sharing of data due to legal restrictions.
Any third party which receives or has access to Personal Information shall be required by us to protect such Personal Information and to use it only to carry out the services they are performing for you or for Coinicash, unless otherwise required or permitted by law. Such a third party, except for regulatory authorities, would be contractually bound to adhere to the same security and confidentiality policies as Coinicash and assume the same responsibilities as Coinicash.
The legitimate exercise of any of your rights with Coinicash will also be notified to be applied by any such third parties having been given access to your Personal Information.
You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us at [email�protected] or where possible, you can do these actions in your account profile page yourself.
Upon your written request at [email�protected], we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information we have retained. There may be a minimal charge for providing you additional copies of your Personal Information to cover administrative costs.
You may also request the deletion of both the Account and Personal Information by sending an email to us at: [email�protected] Coinicash will action your request immediately, except, where this is not consistent with its legal and regulatory obligations.
You may also ask us to transfer your Personal Information to another controller of your choice.
To ensure the confidentiality, integrity and availability of your information to yourself, we may request you to confirm your identity by providing identification documentation and/or other methods prior to assisting you in exercising any of your rights.
If you refuse to prove your identity, we may decline to take actions in respect of your data, save restricting processing, until we can ensure that such actions are the true wish of the data subject.
In the carrying out of our services we may use automated processing and profiling to reduce the risks of fraud, money laundering and abuse of our services. Through this automated processing, we carry out an analysis of your identification, transactional and behavioral patterns.
We may not able to provide you with some or all our services if you do not wish this automated processing to be carried out. If you feel that this processing might be detrimental to you, we can provide you with further information about this automated processing by contacting us on [email�protected]
We have implemented technical and organizational security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction.
Only authorized personnel of Coinicash have access to your Personal Information, and these personnel are required to treat the information as confidential
Where you have consented to, or we are obliged to pass on Personal Information to third parties to provide you with a requested service or in the carrying out of a regulatory or legal obligation, we will request that the same levels of technical and organizational security measure be applied through contractual arrangements, where possible.
Technical and organizational security measures in place will, from time to time, be reviewed in line with legal and technical developments.
In the event of a personal data breach or the failure of the measures of protection of such information we will immediately notify you without undue delay.
Retention of Personal Information
Your information is held within our servers located within the European Union. Access to this information is provided to employees of Coinicash whose office may also be outside of the European Union but who adhere to the same principles of data security and processes as those within the European Union.
Your payment method information that you may use to effect or receive payments from Coinicash are passed on to a third-party payment processor(s) which is/are based in the EU and with which Coinicash has a contractual agreement to safeguard your rights. Unless you create an account with us and conduct transactions, we do not retain your payment method information.
The respective data is stored in a written format and/or in a format reproducible in writing and, if required, it shall be accessible by all appropriate staff of the Provider of service (MB, Representatives, marketing, CO etc).
The originals or copies of the documents, which serve as the basis for identification a person, and of the documents serving as the basis for establishing a Business Relationship, shall be stored for at least five (5) years following the termination of the Business Relationship.
The data of the document prescribed for the digital identification of a Client, information on making an electronic query to the identity documents database, and the audio and video recording of the procedure of identifying the person and verifying the person’s identity shall be stored at least five (5) years following the termination of the Business Relationship.
Also to be stored:
manner, time and place of submitting or updating of data and documents;
name and position of Representative who has established the identity, checked or updated the data.
Disposal of Personal Information
Once we do not have any obligation to providing you with a service you requested, nor an obligation to hold Personal Information for regulatory or legal purpose, we will anonymise or dispose of your Personal Information in line with acceptable industry and security standards so that this cannot be subsequently retrieved and associated to you.
Where we cannot directly remove such records, such as in archived backups, we will retain a log of which Personal Information should be removed if ever the backup data is restored.
If we consider that your rights may be affected by any such changes, we will request you to confirm your consideration and acceptance prior to continue our relationship with you.
Fraud, Phishing and Email scams disclaimer
Please be notified that Coinicash is not in any partnership with entities who represent themselves as customer support agents, providing customer support services via phone and/or social media and promise to help solve your issues for money. Remember - customer support is provided only via the Coinicash website and is always provided free of charge.
If you discovered what you believe is a fraud, phishing, or scam which impersonates Coinicash, please email us at [email�protected]
You may also wish to check our Help Centre on Coinicash.com for frequently asked questions where a solution may easily be found ready for you