Platform usage

Where can I view the precise trading hours of each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented through the platform. At the Asset Index and Expiry Rates pages whose links can be found at the bottom of the homepage.

Should I install software?

No, coinicash is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.

Do you allow VPN/Tor connections?

Yes, however for best performance of the coinicash web interface and API we recommend using a reliable and fast connection.

Why am I unable to make a trade?

Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours. If neither of these reasons are the case, please contact us by mail to [email�protected] , or by phone.

Why do the rates continue to change before I make a decision?

Like the market, rates at coinicashare dynamic and change every second. The market fluctuations affect our automatic pricing engine, which displays rates at real-time. However, here at coinicash, rate capturing is as good as technology allows. Additionally, you have the option to cancel your trade if you did not receive the exact rate you wished to trade on.

For your convenience, coinicash makes rate analysis as easy as possible, by showing a blinking movement every time the price fluctuates, and by the color indicator, which turns the price green upon upward movement, or red upon downward movement.

What’s bid and ask?

In simple terms, the bid represents the price at which you can currently Sell (or close a Buy order) and the ask represents the price at which you can currently Buy (or close a Sell order).

The numerical difference between the bid and the ask is called the spread.

Buy orders are executed at the ask price and Sell orders are executed at the bid price. Buy orders are closed at the bid price and Sell orders are closed at the ask price.

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